Privacy Policy
What SailPing holds about you, and why. The terms of the service are in our Terms of Service. No account with us? Write to contact@sailping.com.
What we hold
- Your name, work email, phone number and company.
- The container numbers and shipment details you add, along with any notes or documents you upload.
- Basic records of your use of the service, such as sign-in times and the device used, which we keep to protect your account.
- If you write to us on the Contact sales page of sailping.com: your name, company, email address and message, which we use only to answer you.
Why we hold it
To provide the service you asked for, to invoice you, to keep your account secure, and to contact you about your account. We do not sell your data and we do not use it for advertising.
Sharing
We share your information only where it is necessary to run the service for you, or where the law requires it. Card payments, if you use them, are handled entirely by our payment provider and card details never reach us.
If your account was set up for you by a freight forwarder, they can see the containers on it. That is the arrangement you have with them.
How long we keep it
For as long as your account is open, and afterwards only where we are required to keep records.
Your rights
You can ask us for a copy of your information, ask us to correct it, or ask us to delete it. Write to the support address shown in your account and we will respond within a reasonable time.
Security
Passwords are stored in a form that cannot be read back, by us or by anyone else. Two-step sign-in is available on every account. Connections to the service are encrypted.
Contact
For anything about these terms or the information we hold, please use the support address shown in your account.